TERMS & CONDITIONS

These Terms & Conditions outline the rights and obligations of both the guest and Nalua Surf. By booking your stay, you agree to abide by these terms.



1. Booking & Reservation Policies

Check-in & Check-out

  • Check-in: Between 2:00 PM and 10:00 PM

  • Check-out: By 11:00 AM

  • Late check-out: Subject to availability and may incur additional fees.

  • Unapproved late check-outs will result in an additional charge equivalent to one full night's stay.

Booking Confirmation

Room Reservations

  • Once availability is confirmed, an invoice will be sent.

  • Full payment is required within 48 hours of receiving the invoice to secure the booking.

  • If payment is not received within this timeframe, the booking will be cancelled.

  • Payments must be made via Wise or local bank transfer in Indonesian Rupiah (IDR).

  • Any transaction or currency conversion fees must be covered by the guest.

2. Cancellation & Date Change Policy

Room Cancellations

  • More than 14 days before check-in → Full refund

  • Less than 14 days before check-in → 70% refund

  • Less than 48 hours before check-in → No refund

  • Refunds will be processed in IDR, minus any transaction and currency conversion fees.

Changing Booking Dates

  • Requests must be made at least 48 hours before the original check-in date.

  • Changes are subject to availability. If new dates are unavailable, the cancellation policy applies.

  • The new booking date must be within 6 months of the original reservation.

Force Majeure

Nalua Surf does not provide refunds for cancellations due to:

  • Epidemics, pandemics

  • Natural disasters (storms, earthquakes, tsunamis, volcanic eruptions, etc.)

  • Political unrest, war, terrorism, strikes

  • Other unforeseen circumstances

Guests must have travel insurance that covers such events.

Cancellation by Nalua Surf

Nalua reserves the right to cancel bookings under circumstances where services cannot be provided or if conditions pose a risk to the guest. In such cases, a full refund will be issued, but any costs incurred beyond the invoiced amount will not be reimbursed.

3. Contract Terms & Booking Validity

Contract Formation

  • Reservations must be submitted in writing via email or reservation form.

  • The booking is confirmed once the invoice has been paid in full in IDR.

  • If payment issues arise, Nalua Surf will contact the guest.

Booking Conditions

  • All reservations are subject to availability.

  • Unconfirmed or unpaid bookings may be cancelled and resold.

  • Prices and conditions apply at the time of booking.

4. Travel Documents

Guests are responsible for ensuring they have the necessary travel documents, including:

  • A valid passport (minimum 8 months validity and at least 2 empty pages)

  • A visa, if required

5. Liability & Guest Responsibilities

Liability Disclaimer

  • Nalua Surf is not responsible for any injuries, illnesses, losses, damages, or claims that occur during your stay.

  • This includes accidents, natural occurrences (e.g., bites, stings, allergies), or disturbances caused by external factors.

  • Guests assume full responsibility for any injuries or accidents on the property.

Damage & Security

  • Guests must cover any damages caused to Nalua Surf’s property, including but not limited to:

    • Sheets, pillows, furniture, toilets

    • Surfboards and other equipment

  • Nalua Surf is not responsible for lost or stolen items.

  • Guests should lock all doors and windows when leaving the room and while sleeping.

Car & Motorbike Rentals

  • Nalua Surf only facilitates vehicle rentals but does not own or operate the transport services.

  • The company is not liable for any injuries, accidents, theft or damages related to rented vehicles.

Children & Safety

  • Our accommodation is not suitable or safe for small children, and bookings that include small children are not accepted.

6. Legal Framework

Validity of Terms

If any provision of these Terms & Conditions is deemed ineffective, the remaining provisions remain valid.

Jurisdiction & Governing Law

  • All legal claims against Nalua Surf will be governed by the laws of Indonesia.

  • The place of jurisdiction is the company’s registered location.

7. Company Information

PT. Salt Lombok
Nalua Surf
Jl. Pariwisata, Desa Kuta
Kec. Pujut, Lombok Tengah
NTB, 53753 Indonesia