TERMS & CONDITIONS

These general terms and conditions should be read carefully. By booking your stay with us, you agree to the rights and obligations set forth in these terms and conditions.


Booking

General information

Our standard check-in time is from 2:00 PM to 10:00 PM, and check-out is at 11:00 AM. If you need to check out later than 11:00 AM, please let us know in advance to check for availability, and additional fees may apply.

Booking Confirmation

ROOM BOOKING

  • Once we have confirmed the availability of your preferred dates, an invoice will be sent to you for your room reservation. To secure your booking, we require full payment within 48 hours of receiving the invoice and payment details. If payment is not completed within 48 hours, your booking will be cancelled.

  • All transactions will go through Transferwise / Wise or local bank transfer and have to be in Indonesian Rupiah (IDR). Arising bank transfer fees or currency exchange fees need to be paid by the participant.

Booking Confirmation

SURF PACKAGE

  • Once your booking dates are confirmed to be available, you will receive an invoice for your reservation.

  • To secure your booking, a 20% non-refundable deposit payment is required within 48 hours of receiving the invoice and payment details. If payment is not completed within 48 hours, your booking will be cancelled.

  • Full payment must be completed no later than 60 days before the arrival date.

  • All transactions will go through Transferwise / Wise or local bank transfer and have to be in Indonesian Rupiah (IDR). Arising bank transfer fees or currency exchange fees need to be paid by the participant.

Cancellation policy 

Surf Package & Room Bookings

  • Cancellations made more than 60 days before your original check-in date will result in a 20% deposit fee that won't be refunded.

  • If you cancel more than 30 days before your original check-in date, you are entitled to a 50%.

  • Cancellation made less than 30 days before your original check-in date is not subject to any refund.

Change of date.

If you wish to change the dates of your booking, it is subject to availability. If the desired dates are unavailable, the cancellation policy will apply. Any requests for date changes must be made no later than two weeks prior to the original check-in date. The new date must fall within one year of the original booking. Please note that an administration fee of IDR 850,000 will be charged for any date changes.

In the event of epidemics, pandemics, storms, catastrophes, earthquakes, volcano eruptions, tsunamis, strikes, political unrest, war, terrorism, or any other such circumstances, Nalua will not provide a refund for any cancelled bookings. It is mandatory for guests to have travel insurance that covers such events.

Cancellation by the company

Under certain circumstances, Nalua may cancel the contract, such as when it is unable to provide the booked services or when the conditions pose a significant risk to the participant. In such cases, any payments made by the customer will be refunded, but any costs incurred beyond the invoiced amount will not be reimbursed.

Contract/Booking

Contract closing

The reservation request must be made in writing through e-mail or a reservations form. <The contract between Nalua and the guest takes effect as soon as the reservation request is submitted (implying the guest accepts general terms and conditions) and then confirmed and invoiced by Nalua. The booking is valid and locked in as soon as the full invoiced amount in Indonesian Rupiah (IDR) has been paid. In case there is any problem, or the payment is unsuccessful, Nalua will contact the customer.

Booking

All reservations are subject to availability.

Non-confirmed or unanswered replies to e-mails responding to inquiries, requests, or reservations (including unpaid reservations) will not be considered valid, giving the company a chance to resell the room.

All requests and reservations are subject to prices and conditions at the moment of booking. The prices and services stated on the invoice apply, although costs and services may change on the website by the time of your arrival.

All packages and options requested by the guest are locked in at the moment of booking. You may ask for a change. However, there is no guarantee, as these plans are made for you as soon as the booking is made. The minimum age for booking is 18 years. However, we can make an exception with parental consent.

State of health/physical fitness

When booking, the guest confirms that he/she is physically fit and has no condition or injury that can be affected by surfing and other activities stated. In order to participate, swimming skills and general fitness are required, as our guides and surf coaches should not have to give special attention and coaching to one participant and spend less satisfactory time with the other participants.

Insurance and travel documents

Insurance

To join Nalua Surf Camp, it's mandatory for you to purchase individual travel insurance through an outside party before commencing your trip. Travel/medical insurance can help cover travel cancellation costs and medical insurance for any treatment required during your travel. Keep in mind that sometimes you need to have specific insurance to cover injuries incurred while surfing.

Travel Documents

Each guest is responsible for organizing the necessary documents for his/her travel. Passport (at least eight months valid) (at least two empty pages), and visa.


General

  • The customer excludes Nalua from all responsibility for any claims, damages, losses, or expenses that any one or more of his/her executors, administrators, heirs, next of kin, successors, or assignees may have in conjunction with his/her participation in activities conducted and organized by Nalua, and against any cost including legal fees that are incurred as a result of any claims, losses, damages or expenses, whether valid or not.

  • Nalua cannot be held responsible for any disturbances or injuries (noise, bites, stings, allergies, rash, etc.) caused by animals or nature.

  • Nalua cannot be held responsible for any accidents or injuries at the property.

  • The customer is liable to cover any damage to equipment that belongs to Nalua (sheets, pillows, toilets, surfboards, etc.).

  • Nalua cannot be held responsible for any loss or stolen goods on the property of the company. It is the customer's responsibility to lock all doors and windows when outside of the room and while sleeping.

  • The customer releases and holds harmless the company, its employees, and agents from all claims, damages, losses, and expenses (including legal costs) during or in conjunction with his/her participation in activities run or organized by the company, Nalua, which may arise from, but are not limited to any injury, illness, material damage, personal damage, accident, or death to the customer or to others.

  • The customer is responsible for informing the company of any and all chronic disease or physical health issues (including and not limited to allergies and past injuries) prior to arrival. This is for safety so that we can prepare what we may need to deal with. The customer, therefore, accepts the risk and may not hold the company liable for any health impairments resulting from his/her chronic disease or physical health issue and/or not informing the company of this.

  • Nalua cannot be held responsible for accidents/injuries of any kind and of any origin (surfing, hiking, walking, driving, etc.).

  • Nalua is able to organize a car or motorbike for rent for the guest, but the company only organizes and does not rent the transportation. Therefore, the company cannot be held responsible for any injury or accident which results from the quality of this equipment or from using this equipment.

  • The customer whose name is given for the booking is the only person who is able to utilize these services.

  • Nalua provides quality, well-trained staff for all surf lessons and tours; however, Nalua cannot be held responsible for any accidents/injuries resulting during or in conjunction with the surf session. The customer is responsible for the cost of repair of any damaged equipment caused by the customer. If the customer does not arrive on time for a scheduled lesson or trip, Nalua reserves the right to leave without the customer.

  • Nalua cannot be held responsible for surfing conditions. This may mean a non-surf or a change in the location, which may take longer than expected. Nalua cannot be held responsible if the surfing conditions are not up to the guest's standards. The surf lesson will not be refunded on the basis of surf satisfaction.

Exclusion of participation

The participant is required to follow the instructions of the company and its staff. If the customer conceals physical/health issues, is unfit, acts irresponsibly, or causes disturbances to other participants, the staff, or the company. The participant will then be excluded from participation. The customer will be given one warning by the company. In the case that the participant is excluded, the company will not be required to refund any cost already paid nor any costs remaining unpaid but already incurred by the guest.

Data usage and protection

The customer agrees that he/she may be filmed and photographed during his/her stay or during his/her participation in activities. The customer also agrees that Nalua may use such recordings for promotion/advertising purposes without any prior consent. The customer has the right to terminate this agreement. The company will respect any written termination for using personal footage. Nalua agrees that all footage will be tasteful and never used in a detrimental manner.

Ineffectiveness of individual provisions

The ineffectiveness of individual provisions of the general terms and conditions does not affect the validity of the remaining provisions.

Place of Justice and Applicable Law

The place of jurisdiction and applicable law is the place of residence of the company. Legal claims against the company shall be governed in all respects and in accordance with the laws of Indonesia.


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Company.

PT. Salt Lombok

Nalua Surf
Jl. Pariwisata, Desa Kuta
Kec. Pujut, Lombok Tengah
NTB, 53753 Indonesia